Question 1

How long does onboarding take?

Accepted Answer

About 5 minutes. Complete the intake questionnaire, sign your service agreement digitally, and your first AI line is live the same day.

Question 2

Can I keep my existing phone number?

Accepted Answer

Yes. Spivel Voice supports number porting from any major carrier in the US and Canada. We can also assign you a new local or toll-free number instantly.

Question 3

What happens if the AI can't handle a call?

Accepted Answer

You define escape paths during intake — warm transfer to a teammate, take a message, or send to voicemail. The AI hands off with full context.

Question 4

Which CRMs and calendars do you integrate with?

Accepted Answer

Out of the box: HubSpot, Salesforce, Pipedrive, Google Calendar, Outlook, and Calendly. Slack and Microsoft Teams for notifications. Custom webhooks available on the Advanced plan.

Question 5

Is the platform secure?

Accepted Answer

Spivel Voice is SOC 2 Type II certified and offers HIPAA BAAs on request. All calls are encrypted in transit and at rest.

Question 6

How are minutes counted?

Accepted Answer

Each plan includes a set number of inbound minutes per month. If you go over the included amount, additional usage is billed at $0.05 per minute at the end of the billing cycle.

Question 7

Can I cancel anytime?

Accepted Answer

Yes. Spivel Voice is month-to-month. Cancel from your dashboard and we'll keep your number active until the end of the cycle.

Question 8

Do you offer SMS?

Accepted Answer

Yes — add the SMS module for $19.99 per line per month. AI auto-replies respect your business hours and routing rules.

Frequently asked.