Privacy Policy – Spivel AI
Effective Date: April 20, 2026
This Privacy Policy describes how Spivel AI collects, uses, and protects personal information.
1. Information Collected
We may collect:
- Contact information (name, email, phone number)
- Business information
- Call recordings and transcripts
- Usage data (site visits, interactions, demo usage)
- Device and browser information
2. Use of Information
We use information to:
- Provide and improve Services
- Process transactions
- Analyze usage and performance
- Train and optimize AI systems
- Communicate with users
3. Call Recording & Processing
Calls handled through the Services may be recorded, transcribed, and analyzed.
Customers are responsible for obtaining lawful consent from call participants.
4. Data Security
We implement safeguards including:
- End-to-end encryption
- Secure data storage
- Access controls
5. Compliance
Spivel AI is designed with security frameworks including:
- SOC 2 Type II-aligned practices
- HIPAA-ready systems with BAAs available upon request
Compliance obligations ultimately remain the responsibility of the customer.
6. Data Sharing
We do not sell personal data. We may share information with:
- Service providers
- Payment processors
- Legal authorities when required
7. Data Retention
Data is retained only as necessary to fulfill service and legal obligations.
8. User Rights
Users may request access, correction, or deletion of their data where applicable.
9. Cookies
We use cookies and tracking technologies to monitor performance and improve user experience.
10. Third-Party Services
We are not responsible for third-party privacy practices.
11. Updates
This policy may be updated periodically.